Resolved after 16 minutes, affecting Travel, on April 27, 2026.
Impact as Reported: Our internal monitoring tools measuring successful New Concur Travel air and hotel bookings via the Sabre Global Distribution System and New Concur Travel hotel bookings via the Amadeus Global Distribution System in the EU2 Data Center reflected an 80% drop in successful travel bookings for a 15 minute time period. During this time, attempts to complete air and hotel bookings, resulted in an error message after clicking the "Book and Continue" button. This error message would have prevented the successful submission of your travel booking. In some cases, it is possible retrying the booking may have resulted in completion of a successful booking. Root cause: An issue during a service deployment caused temporary connection failures to the Travel services. The Incident Response Team identified the issue was caused by our infrastructure provider having an outage on core services used by travel. The infrastructure provider restored the service to resolve the connectivity issues. Corrective Actions: The following corrective and preventative actions were identified: Add additional alerts to the infrastructure provider monitoring Update metric dashboards to include the data service
Affected components
Update timeline
- resolved Apr 27, 2026, 05:41 PM UTC
Our internal monitoring tools measuring successful New Concur Travel air and hotel bookings via the Sabre Global Distribution System and New Concur Travel hotel bookings via the Amadeus Global Distribution System in the EU2 Data Center reflected an 80% drop in successful travel bookings for a 15 minute time period. During this time, attempts to complete air and hotel bookings, resulted in an error message after clicking the "Book and Continue" button. This error message would have prevented the successful submission of your travel booking. In some cases, it is possible retrying the booking may have resulted in completion of a successful booking. As the IRT was gathering, services self recovered. The IRT determined root cause of the temporary degradation is related to a recent change that resulted in temporary internal connection errors. The connection errors have now been resolved, and extended monitoring has confirmed there has been no recurrence of the errors. The IRT has confirmed service is stable, and the incident has been resolved. An investigation into the root cause of the incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Jun 12, 2026, 01:11 PM UTC
Impact as Reported: Our internal monitoring tools measuring successful New Concur Travel air and hotel bookings via the Sabre Global Distribution System and New Concur Travel hotel bookings via the Amadeus Global Distribution System in the EU2 Data Center reflected an 80% drop in successful travel bookings for a 15 minute time period. During this time, attempts to complete air and hotel bookings, resulted in an error message after clicking the "Book and Continue" button. This error message would have prevented the successful submission of your travel booking. In some cases, it is possible retrying the booking may have resulted in completion of a successful booking. Root cause: An issue during a service deployment caused temporary connection failures to the Travel services. The Incident Response Team identified the issue was caused by our infrastructure provider having an outage on core services used by travel. The infrastructure provider restored the service to resolve the connectivity issues. Corrective Actions: The following corrective and preventative actions were identified: Add additional alerts to the infrastructure provider monitoring Update metric dashboards to include the data service
Your product runs on more than SAP Concur
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services