Resolved after 19 hours, affecting Travel, on April 30, 2026.
Successful New Concur Travel hotel searches via the Travelport+ Global Distribution System (GDS) dropped by 33% between 10:00AM UTC 30 April 2026 and 5:00AM UTC 01 May 2026. The degradation in overall successful hotel searches reflected a disruption to hotel searches via the Travelport+ GDS for approximately 2% of customers, affecting all users within those customer environments. After entering desired hotel search parameters and clicking Search Hotels, you saw an error, "No Hotels available" for all cities and dates searched. You were unable to complete your hotel booking. Air and car searches were unaffected. Unfortunately, there was no workaround during the time of impact. The Incident Response Team (IRT) reported a high priority incident to Travelport and worked with Travelport to provide resolution. An investigation into the root cause of this incident will now be conducted and a root cause analysis report provided when that investigation is complete.
Affected components
Update timeline
- resolved May 01, 2026, 06:31 PM UTC
Successful New Concur Travel hotel searches via the Travelport+ Global Distribution System (GDS) dropped by 33% between 10:00AM UTC 30 April 2026 and 5:00AM UTC 01 May 2026. The degradation in overall successful hotel searches reflected a disruption to hotel searches via the Travelport+ GDS for approximately 2% of customers, affecting all users within those customer environments. After entering desired hotel search parameters and clicking Search Hotels, you saw an error, "No Hotels available" for all cities and dates searched. You were unable to complete your hotel booking. Air and car searches were unaffected. Unfortunately, there was no workaround during the time of impact. The Incident Response Team (IRT) reported a high priority incident to Travelport and worked with Travelport to provide resolution. An investigation into the root cause of this incident will now be conducted and a root cause analysis report provided when that investigation is complete.
Your product runs on more than SAP Concur
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services