Resolved after 30 minutes, affecting Travel, on May 5, 2026.
Impact as Reported: In the US2 and EU2 Data Centers, travel searches and bookings in the new Concur Travel using the Sabre GDS is currently unavailable. Affected users may encounter the following errors, "No flights available" Or "We weren't able to load this content", when attempting to perform any travel search. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A
Affected components
Update timeline
- resolved May 05, 2026, 08:46 AM UTC
In the US2, EU2, and Concur Cloud for Public Sector Data Centers, Legacy and New Concur Travel users were unable to search for Air, Car and Hotel via Sabre GDS. The affected Legacy Concur users were getting intermittent errors when searching for Travel, while the New Concur Travel users observed total disruption and errors when trying to search for Travel via Sabre GDS. Our internal monitoring tools detected the issue and successfully auto restored service performance. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Aug 03, 2026, 05:09 PM UTC
Impact as Reported: In the US2 and EU2 Data Centers, travel searches and bookings in the new Concur Travel using the Sabre GDS is currently unavailable. Affected users may encounter the following errors, "No flights available" Or "We weren't able to load this content", when attempting to perform any travel search. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A
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