Travel: P1

Update timeline

1. resolved May 15, 2026, 03:28 PM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved May 15, 2026, 03:56 PM UTC

   Approximately 37% of SAP Concur Travel customers are experiencing an issue completing travel bookings for air, hotel, car, and rail using Sabre GDS. All New Concur Travel users encounter the following error message after searching and selecting any travel segment type and clicking the Book and Continue button from the Review and Book page, “An error has occurred with your booking. Start a new search and try again.” Internal testing showed that attempting to retry or refreshing the page after receiving the error resulted in no changed behavior. Legacy Travel customers are unaffected by this incident. The Incident Response Team is engaged and has received confirmation from Sabre that root cause is on their end and they are actively investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.

3. resolved May 15, 2026, 04:45 PM UTC

   All Sabre SAP Concur Travel customers are experiencing an issue completing travel bookings for air, hotel, car, and rail segments. Affected users encounter the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An error has occurred with your booking. Start a new search and try again.” Internal testing indicates that retrying the booking or refreshing the page does not resolve the issue for New Concur Travel users. While Legacy Concur Travel bookings may succeed intermittently upon retry, no consistent workaround is currently available. The Incident Response Team (IRT) continues to receive regular updates from Sabre, and their investigation remains ongoing. Our next scheduled update will be in one hour or sooner should a significant change occur.

4. resolved May 15, 2026, 05:11 PM UTC

   All Sabre SAP Concur Travel customers experienced an issue completing travel bookings for air, hotel, car, and rail segments. Affected users encountered the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An error has occurred with your booking. Start a new search and try again.” Internal testing indicated that retrying the booking or refreshing the page did not resolve the issue for New Concur Travel users. While Legacy Concur Travel bookings may have succeeded intermittently upon retry, no consistent workaround was available. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

5. resolved May 15, 2026, 05:27 PM UTC

   All Sabre SAP Concur Travel customers are experiencing an issue completing travel bookings for air, hotel, car, and rail segments. Affected users encounter the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An error has occurred with your booking. Start a new search and try again.” Internal testing indicates that retrying the booking or refreshing the page does not resolve the issue for New Concur Travel users. While Legacy Concur Travel bookings may succeed intermittently upon retry, no consistent workaround is currently available. We have observed a new disruption to our services during the monitoring period. The Incident Response Team (IRT) has notified Sabre of the return of service impact. Our next scheduled update will be in one hour or sooner, should a significant change occur.

6. resolved May 15, 2026, 06:36 PM UTC

   All Sabre SAP Concur Travel customers are experiencing an issue completing travel bookings for air, hotel, car, and rail segments. Affected users encounter the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An error has occurred with your booking. Start a new search and try again.” Internal testing indicates that retrying the booking or refreshing the page does not resolve the issue for New Concur Travel users. While Legacy Concur Travel bookings may succeed intermittently upon retry, no consistent workaround is currently available. The Incident Response Team (IRT) remains in close contact with Sabre, whose active investigation is ongoing. Our next scheduled update will be in two hours or sooner, should a significant change occur.

7. resolved May 15, 2026, 07:19 PM UTC

   All Sabre SAP Concur Travel customers experienced an issue completing travel bookings for air, hotel, car, and rail segments. Affected users encountered the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An error has occurred with your booking. Start a new search and try again.” Internal testing indicated that retrying the booking or refreshing the page did not resolve the issue for New Concur Travel users. While Legacy Concur Travel bookings may have succeeded intermittently upon retry, no consistent workaround was available. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

8. resolved May 15, 2026, 07:37 PM UTC

   All Sabre SAP Concur Travel customers experienced an issue completing travel bookings for air, hotel, car, and rail segments. Affected users encountered the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An error has occurred with your booking. Start a new search and try again.” Internal testing indicated that retrying the booking or refreshing the page did not resolve the issue for New Concur Travel users. While Legacy Concur Travel bookings may have succeeded intermittently upon retry, no consistent workaround was available. The Incident Response Team received confirmation from Sabre that the incident is now resolved. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will now be conducted by Sabre, and a root cause analysis report provided when that investigation is complete.

9. resolved May 29, 2026, 10:33 AM UTC

   Impact as Reported: All Sabre SAP Concur Travel customers experienced an issue completing travel bookings for air, hotel, car, and rail segments. Affected users encountered the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An error has occurred with your booking. Start a new search and try again.” Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS partner Sabre. Corrective Actions: N/A