SAP Concur incident
Expense, Invoice, Request, Imaging, Analysis/Intelligence: P1
Resolved after 1 hour 9 minutes, affecting Analysis/Intelligence and Expense and 1 more, on June 4, 2026.
In the APJ1 Data Center, Expense, Analysis and Intelligence, Imaging, Invoice, and Travel Request services were unavailable. Users could not view any SAP Concur products after logging in. They were getting error, “You are currently not set up to use Any Concur products. Contact your Administrator for assistance." Root Cause The incident response team determined that all containers supporting a service critical to expense-related functionality had entered a crash loop state. Investigation revealed that the issue was caused by insufficient memory allocation to these containers. Service was restored by increasing the allocated memory. Further analysis indicated that the service had been operating with overly optimized (minimal) memory settings for some time, leaving it close to capacity limits. Additionally, a misconfigured alert prevented early detection of the growing resource constraint, delaying proactive remediation. Correct Measures The following corrective and preventive actions have been implemented: -Memory allocation for the affected service has been increased across all SAP Concur environments to ensure sufficient capacity and reduce the risk of recurrence. -Monitoring and alerting for container crashes and restarts have been corrected to enable earlier detection and proactive resolution before customer impact occurs.
Affected components
Update timeline
- resolved Jun 04, 2026, 04:18 AM UTC
In the APJ1 Data Center, Expense, Analysis and Intelligence,Imaging, Invoice,Travel Request services were unavailable. Users could not view any SAP Concur products after logging in. They were getting error : You are currently not set up to use Any Concur products.Contact your Administrator for assistance. " As the Incident Response Team (IRT) was investigating, the service self recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Jun 15, 2026, 06:08 PM UTC
In the APJ1 Data Center, Expense, Analysis and Intelligence, Imaging, Invoice, and Travel Request services were unavailable. Users could not view any SAP Concur products after logging in. They were getting error, “You are currently not set up to use Any Concur products. Contact your Administrator for assistance." Root Cause The incident response team determined that all containers supporting a service critical to expense-related functionality had entered a crash loop state. Investigation revealed that the issue was caused by insufficient memory allocation to these containers. Service was restored by increasing the allocated memory. Further analysis indicated that the service had been operating with overly optimized (minimal) memory settings for some time, leaving it close to capacity limits. Additionally, a misconfigured alert prevented early detection of the growing resource constraint, delaying proactive remediation. Correct Measures The following corrective and preventive actions have been implemented: -Memory allocation for the affected service has been increased across all SAP Concur environments to ensure sufficient capacity and reduce the risk of recurrence. -Monitoring and alerting for container crashes and restarts have been corrected to enable earlier detection and proactive resolution before customer impact occurs.
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