Travel: P1

Update timeline

1. resolved Jun 05, 2026, 01:32 AM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved Jun 05, 2026, 01:33 AM UTC

   Internal reporting has identified a functional disruption impacting New Concur Travel customers in the EU2 and APJ1 Data Centers when performing air searches through the Travelport+ Global Distribution Service (GDS). Affected users are unable to successfully complete the travel air search and booking workflow due to errors encountered during the search and flight selection process. Users attempting to perform an air search may receive the error message, "There has been a technical issue. Please reload the page and try again." when clicking Search Hotels. Additionally, some users are able to proceed through the search flow but encounter the error message, "No flights available," when selecting a flight. Car and Hotel searches remain unaffected. The Incident Response Team (IRT) has been engaged and has identified the possible root cause. The team is investigating and determining the best course of action to fix the issue. Our next scheduled update will be in one hour or sooner should a significant change occur.

3. resolved Jun 05, 2026, 01:44 AM UTC

   Internal reporting had identified a functional disruption impacting New Concur Travel customers in the EU2 and APJ1 Data Centers when performing air searches through the Travelport+ Global Distribution Service (GDS). Affected users were unable to successfully complete the travel air search and booking workflow due to errors encountered during the search and flight selection process. Users attempting to perform an air search received the error message, "There has been a technical issue. Please reload the page and try again." when clicking Search Hotels. Additionally, some users were able to proceed through the search flow but encountered the error message, "No flights available," when selecting a flight. Car and Hotel searches remained unaffected. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

4. resolved Jun 05, 2026, 01:49 AM UTC

   Internal reporting had identified a functional disruption impacting New Concur Travel customers in the EU2 and APJ1 Data Centers when performing air searches through the Travelport+ Global Distribution Service (GDS). Affected users were unable to successfully complete the travel air search and booking workflow due to errors encountered during the search and flight selection process. Users attempting to perform an air search received the error message, "There has been a technical issue. Please reload the page and try again." when clicking Search Hotels. Additionally, some users were able to proceed through the search flow but encountered the error message, "No flights available," when selecting a flight. Car and Hotel searches remained unaffected. During the investigation, the issue was observed to have self-recovered. The Incident Response Team identified that the impact was caused by an outage on the Concur partner vendor side, and the service has since returned to normal operation. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

5. resolved Jun 19, 2026, 01:18 PM UTC

   Impact as Reported: All Sabre SAP Concur Travel customers experienced an issue completing travel bookings for air, hotel, car, and rail segments. Affected users encountered the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An error has occurred with your booking. Start a new search and try again.” Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS partner Travelport. Corrective Actions: N/A