Travel: P1

Update timeline

1. resolved Jun 22, 2026, 03:55 PM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved Jun 22, 2026, 04:23 PM UTC

   We have identified a functional degradation impacting Hilton hotel bookings through the Sabre Global Distribution System (GDS). Initial assessment indicates that approximately 72% of overall new hotel bookings are affected. When selecting the “Book and Continue” option on the Review and Book page, users may encounter the following error: “We are unable to complete your booking at this time. Please wait and try again later” when attempting to book a Hilton chain hotel. When received, this error prevents successful completion of hotel bookings. Other hotel chains do not appear to be impacted at this time. Workaround: As a temporary workaround, you may be able to complete your booking by retrying the transaction. The Incident Response Team (IRT) is actively collaborating with Sabre to resolve the issue. The next update will be provided within one hour or sooner if there is a significant change.

3. resolved Jun 22, 2026, 05:19 PM UTC

   We have identified a functional degradation impacting Hilton hotel bookings through the Sabre Global Distribution System (GDS). This issue is affecting approximately 72% of overall new hotel bookings. When selecting the “Book and Continue” option on the Review and Book page, users will likely encounter the following error: “We are unable to complete your booking at this time. Please wait and try again later” when attempting to book a Hilton chain hotel. When received, this error prevents successful completion of hotel bookings. Other hotel chains are not impacted at this time. Workaround: As a workaround, it is possible you may be able to complete your booking by retrying the transaction. The Incident Response Team (IRT) is actively collaborating with Sabre to resolve the issue. Current findings indicate that the root cause originates from the API call between Hilton and Sabre during the booking request process. The next update will be provided within one hour or sooner if there is a significant change.

4. resolved Jun 22, 2026, 06:18 PM UTC

   We have identified a functional degradation impacting Hilton hotel bookings through the Sabre Global Distribution System (GDS). This issue is affecting approximately 72% of overall new hotel bookings. When selecting the “Book and Continue” option on the Review and Book page, users will likely encounter the following error: “We are unable to complete your booking at this time. Please wait and try again later” when attempting to book a Hilton chain hotel. When received, this error prevents successful completion of hotel bookings. Other hotel chains are not impacted at this time. Workaround: As a workaround, it is possible you may be able to complete your booking by retrying the transaction. The IRT has been informed that Sabre remains engaged in an ongoing meeting with Hilton representatives to continue the investigation and work toward a resolution. The next update will be provided within one hour or sooner if there is a significant change.

5. resolved Jun 22, 2026, 07:24 PM UTC

   User impact has increased. We have identified a functional disruption affecting Hilton hotel searches through the Sabre Global Distribution System (GDS), now impacting 100% of Hilton search requests. When performing a hotel search that specifies only Hilton properties, New Concur Travel users receive the error “Not Able to Display Searched Hotel.” Legacy Travel users are presented with a list of Hilton properties; however, all results are marked as “Not Available.” These errors prevent successful Hilton hotel bookings. At this time, hotel searches and bookings for other hotel chains remain unaffected and can be completed successfully. Workaround: Unfortunately, there is no workaround that will allow you to successfully search and book a Hilton Hotel via the Sabre Global Distribution System Sabre continues to collaborate with Hilton to determine and implement a resolution. The next update will be provided within one hour or sooner if there is a significant change.

6. resolved Jun 22, 2026, 08:19 PM UTC

   We have identified a functional disruption affecting Hilton hotel searches through the Sabre Global Distribution System (GDS), impacting 100% of Hilton search requests. When performing a hotel search that specifies only Hilton properties, New Concur Travel users receive the error “Not Able to Display Searched Hotel.” Legacy Travel users are presented with a list of Hilton properties; however, all results are marked as “Not Available.” These errors prevent successful Hilton hotel bookings. At this time, hotel searches and bookings for other hotel chains remain unaffected and can be completed successfully. Workaround: Unfortunately, there is no workaround that will allow you to successfully search and book a Hilton Hotel via the Sabre Global Distribution System. Sabre Teams are continuing to work with Hilton to provide a resolution. Current indications from the Sabre Team is that our next update will be in 24 hours. We will set our next communication for 24 hours, but will provide a status update sooner should a significant change occur.

7. resolved Jun 23, 2026, 01:05 AM UTC

   We had identified a functional disruption affecting Hilton hotel searches through the Sabre Global Distribution System (GDS), which impacted 100% of Hilton search requests. When performing a hotel search that specified only Hilton properties, New Concur Travel users received the error “Not Able to Display Searched Hotel.” Legacy Travel users were presented with a list of Hilton properties; however, all results were marked as “Not Available.” These errors prevented successful Hilton hotel bookings. At that time, hotel searches and bookings for other hotel chains remained unaffected and could be completed successfully. Service recovery has been observed, and we have started a mandatory post-recovery monitoring period to validate service performance stability prior to declaring the incident resolved. The Incident Response Team (IRT) will continue monitoring Hilton hotel booking transactions for 24 hours and coordinate with the Sabre Team to confirm the resolution of the issue. The incident will only be fully resolved once the Sabre Team confirms that the service has been fully restored, no further booking errors are observed, and preventive measures are in place to avoid recurrence. The next incident communication will be provided within 24 hours. We will share an update sooner once confirmation is received from the Sabre Team.

8. resolved Jun 23, 2026, 03:54 PM UTC

   We identified a functional disruption affecting Hilton hotel searches through the Sabre Global Distribution System (GDS), which impacted 100% of Hilton search requests. When performing a hotel search that specified only Hilton properties, New Concur Travel users received the error “Not Able to Display Searched Hotel.” Legacy Travel users were presented with a list of Hilton properties; however, all results were marked as “Not Available.” These errors completely prevented successful Hilton hotel bookings via the Sabre GDS. Hotel searches and bookings for other hotel chains were unaffected. Workaround: Unfortunately, there was no way for you to workaround the issue during the time of impact. The Incident Response Team (IRT) has received confirmation from Sabre that the issue has been resolved. We have also validated that performance metrics for successful hotel bookings indicate stable service levels. The incident will now be closed.

9. resolved Jun 29, 2026, 12:33 PM UTC

   Impact as Reported: All Sabre customers in the US2,EU2 and Concur Cloud for Public Sector Data Centers experienced approximately 95% functional degradation when attempting to book Hilton properties. At the Review and Book stage, users may have encountered the error: “We are unable to complete your booking at this time. Please wait and try again later.” This error occurred after selecting Book and Continue, preventing completion of the reservation. Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS partner Sabre. Corrective Actions: N/A