SAP Concur incident
Expense, Invoice, Request, Analysis/Intelligence: P1
Resolved after 19 hours 41 minutes, affecting Analysis/Intelligence and Expense and 1 more, on June 23, 2026.
Impact as Reported: Importing and Exporting files via sFTP server was unavailable in the Concur Cloud for Public Sector. Connection attempts returned an error, resulting in failures to successfully submit and process sFTP file transfers. Concur Travel and Expense Admins experienced widespread errors when attempting to import or export files via sFTP server. Concur Gov Admins experienced an error, "Access Denied" when sending files back to Concur for updates, leaving all documents in a pending status. Root cause: A configuration change was deployed as part of a security vulnerability remediation. While the change had been successfully implemented in other environments, the affected environment uses a unique cloud configuration that required a different partition identifier. This environment-specific difference was not identified during deployment, resulting in file transfer traffic being blocked. The issue was not detected immediately because post-deployment validation relied on application logs, which showed no errors due to the low volume and scheduled nature of traffic in the affected environment. Infrastructure logs that would have indicated the configuration issue were not included in the initial validation process. Corrective Actions: The configuration was identified as the cause, the change was rolled back, restoring normal service. Following preventive action items have been identified and will be implemented in the near future: Update deployment validation procedures to include both infrastructure and application log verification. Introduce functional post-deployment testing by performing test file transfers in every environment following infrastructure or file transfer changes. Add delayed post-deployment health checks to verify expected traffic and system behavior after changes are implemented. Review and enhance monitoring and alerting capabilities to improve detection of similar issues, particularly in low-traffic environments.
Affected components
Update timeline
- resolved Jun 24, 2026, 02:30 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Jun 24, 2026, 02:45 PM UTC
Importing and Exporting files via sFTP server is currently unavailable in the Concur Cloud for Public Sector Data Center. Connection attempts return an error, resulting in failures to successfully submit and process sFTP file transfers. Concur Travel and Expense Admins will experience widespread errors when attempting to import or export files via sFTP server. Concur Gov Admins will experience an error, Access Denied when sending files back to Concur for updates, leaving all documents in a pending status. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Jun 24, 2026, 03:04 PM UTC
Importing and Exporting files via sFTP server was unavailable in the Concur Cloud for Public Sector. Connection attempts returned an error, resulting in failures to successfully submit and process sFTP file transfers. Concur Travel and Expense Admins experienced widespread errors when attempting to import or export files via sFTP server. Concur Gov Admins experienced an error, "Access Denied" when sending files back to Concur for updates, leaving all documents in a pending status. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Jun 24, 2026, 03:24 PM UTC
Importing and Exporting files via sFTP server was unavailable in the Concur Cloud for Public Sector. Connection attempts returned an error, resulting in failures to successfully submit and process sFTP file transfers. To ensure all impacted files and documents are processed correctly, please re-upload any files that failed to upload during the affected time period. Additionally, any files that were not downloaded during the incident will need to be downloaded. Concur Travel and Expense Admins experienced widespread errors when attempting to import or export files via sFTP server. Concur Gov Admins experienced an error, "Access Denied" when sending files back to Concur for updates, leaving all documents in a pending status. The Incident Response Team took action to revert a recent change to restore service.
- resolved Aug 03, 2026, 04:52 PM UTC
Impact as Reported: Importing and Exporting files via sFTP server was unavailable in the Concur Cloud for Public Sector. Connection attempts returned an error, resulting in failures to successfully submit and process sFTP file transfers. Concur Travel and Expense Admins experienced widespread errors when attempting to import or export files via sFTP server. Concur Gov Admins experienced an error, "Access Denied" when sending files back to Concur for updates, leaving all documents in a pending status. Root cause: A configuration change was deployed as part of a security vulnerability remediation. While the change had been successfully implemented in other environments, the affected environment uses a unique cloud configuration that required a different partition identifier. This environment-specific difference was not identified during deployment, resulting in file transfer traffic being blocked. The issue was not detected immediately because post-deployment validation relied on application logs, which showed no errors due to the low volume and scheduled nature of traffic in the affected environment. Infrastructure logs that would have indicated the configuration issue were not included in the initial validation process. Corrective Actions: The configuration was identified as the cause, the change was rolled back, restoring normal service. Following preventive action items have been identified and will be implemented in the near future: Update deployment validation procedures to include both infrastructure and application log verification. Introduce functional post-deployment testing by performing test file transfers in every environment following infrastructure or file transfer changes. Add delayed post-deployment health checks to verify expected traffic and system behavior after changes are implemented. Review and enhance monitoring and alerting capabilities to improve detection of similar issues, particularly in low-traffic environments.
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