Resolved after 16 hours 12 minutes, affecting Analysis/Intelligence, on June 26, 2026.
Impact as Reported: We identified a disruption in the APJ1 Data Center affecting access to the Analysis/Intelligence service, impacting all customers. Users accessing Analysis/Intelligence from the Concur Travel and Expense (CTE) URL or selecting the Reporting link under the Analysis/Intelligence tab encountered a blank page or a spinning wheel, with no workaround available during the impact. Root cause: The incident was caused by a human error during a configuration change to the request rewrite logic. As part of a code refactoring effort to eliminate excessive logging related to uninitialized variables, a critical rewrite statement was unintentionally left in its original location rather than being moved with the associated rewrite block. This resulted in the rewrite logic being executed before the required variables were initialized. Consequently, requests were rewritten with incorrect values, which prevented Analysis/Intelligence login requests from being processed successfully. Corrective Measures: -The configuration was corrected and redeployed, restoring normal service. -To reduce the likelihood of recurrence, additional validation and testing controls will be incorporated into the deployment process to verify the sequencing and dependencies of configuration changes before release. -In addition, opportunities to enhance monitoring, detection, and triage processes are being evaluated to enable faster identification, diagnosis, and resolution of similar issues in the future.
Affected components
Update timeline
- resolved Jun 27, 2026, 10:37 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Jun 27, 2026, 11:11 AM UTC
We have identified a disruption in the APJ1 Data Center affecting access to the Analysis/Intelligence service. Currently, all customers are impacted. Users accessing Cognos from the Concur Travel and Expense (CTE) URL or selecting the Reporting link under the Analysis/Intelligence tab encounter a blank page or a spinning wheel. Unfortunately, there is no workaround available at this time. The Incident Response Team (IRT) is currently investigating. Our next scheduled update will be in one hour or sooner should a significant change occur.
- resolved Jun 27, 2026, 11:39 AM UTC
We identified a disruption in the APJ1 Data Center affecting access to the Analysis/Intelligence service, impacting all customers. Users accessing Cognos from the Concur Travel and Expense (CTE) URL or selecting the Reporting link under the Analysis/Intelligence tab encountered a blank page or a spinning wheel, with no workaround available during the impact. Services have now returned to normal operating levels. We will continue monitoring performance for the next 15 to 30 minutes to verify stability, and the incident will be officially resolved once confirmed.
- resolved Jun 27, 2026, 11:50 AM UTC
We identified a disruption in the APJ1 Data Center affecting access to the Analysis/Intelligence service, impacting all customers. Users accessing Cognos from the Concur Travel and Expense (CTE) URL or selecting the Reporting link under the Analysis/Intelligence tab encountered a blank page or a spinning wheel, with no workaround available during the impact. The IRT deployed a code change to restore service. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Jul 09, 2026, 07:21 PM UTC
Impact as Reported: We identified a disruption in the APJ1 Data Center affecting access to the Analysis/Intelligence service, impacting all customers. Users accessing Analysis/Intelligence from the Concur Travel and Expense (CTE) URL or selecting the Reporting link under the Analysis/Intelligence tab encountered a blank page or a spinning wheel, with no workaround available during the impact. Root cause: The incident was caused by a human error during a configuration change to the request rewrite logic. As part of a code refactoring effort to eliminate excessive logging related to uninitialized variables, a critical rewrite statement was unintentionally left in its original location rather than being moved with the associated rewrite block. This resulted in the rewrite logic being executed before the required variables were initialized. Consequently, requests were rewritten with incorrect values, which prevented Analysis/Intelligence login requests from being processed successfully. Corrective Measures: -The configuration was corrected and redeployed, restoring normal service. -To reduce the likelihood of recurrence, additional validation and testing controls will be incorporated into the deployment process to verify the sequencing and dependencies of configuration changes before release. -In addition, opportunities to enhance monitoring, detection, and triage processes are being evaluated to enable faster identification, diagnosis, and resolution of similar issues in the future.
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