Resolved after 1 hour 46 minutes, affecting Travel, on July 16, 2026.
Impact as Reported: We identified a functional disruption impacting travel searches via the Galileo and Apollo Global Distribution System (GDS) This issue affected all legacy travel customers in the US2, EU2, AJP1, and Concur Cloud for Public Sector data centers. Users encountered an intermittent error where no results were returned when attempting to search for air, car, and hotel. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A
Affected components
Update timeline
- resolved Jul 16, 2026, 03:48 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Jul 16, 2026, 03:52 AM UTC
We have identified a functional disruption impacting travel searches via the Galileo and Apollo Global Distribution System (GDS). This issue affected all legacy travel customers in the US2, EU2, AJP1, and Concur Cloud for Public Sector data centers. Users encountered an intermittent error where no results were returned when attempting to search for air, car, and hotel. Workaround: Users may be able to bypass this issue by refreshing the page or retrying search. The Incident Response Team (IRT) has confirmed that the issue was caused by our partner vendor, they have applied a fix, and the service is now being restored. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Jul 16, 2026, 04:04 AM UTC
We identified a functional disruption impacting travel searches via the Galileo and Apollo Global Distribution System (GDS) This issue affected all legacy travel customers in the US2, EU2, AJP1, and Concur Cloud for Public Sector data centers. Users encountered an intermittent error where no results were returned when attempting to search for air, car, and hotel. Workaround: Users may be able to bypass this issue by refreshing the page or retrying search. The Incident Response Team (IRT) has confirmed that the issue was caused by our partner vendor, they have applied a fix, and the service is now being restored. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Jul 20, 2026, 01:42 PM UTC
Impact as Reported: We identified a functional disruption impacting travel searches via the Galileo and Apollo Global Distribution System (GDS) This issue affected all legacy travel customers in the US2, EU2, AJP1, and Concur Cloud for Public Sector data centers. Users encountered an intermittent error where no results were returned when attempting to search for air, car, and hotel. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS). Corrective Actions: N/A
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