Resolved after 34 minutes, affecting Travel, on July 20, 2026.
Impact as Reported: A functional disruption was identified impacting Legacy Concur Travel users in the US2, EU2, APJ1, and Concur Cloud for Public Sector Data Centers when performing air, car, and hotel travel searches using the Worldspan Global Distribution Service (GDS). Users received the error message, "We encountered an issue that prevented us from completing your request," after clicking the Search button. As a result, they were unable to complete their travel bookings. No workaround was available during the incident. This issue was limited to Legacy Concur Travel. New Concur Travel users were not affected. Root cause: The root cause of the incident has been identified as a service disruption at our third-party GDS provider, Travelport. Corrective Actions: N/A
Affected components
Update timeline
- resolved Jul 20, 2026, 11:54 PM UTC
A functional disruption was identified impacting Legacy Concur Travel users in the US2, EU2, APJ1, and Concur Cloud for Public Sector Data Centers when performing air, car, and hotel travel searches using the Worldspan Global Distribution Service (GDS). Users received the error message, "We encountered an issue that prevented us from completing your request," after clicking the Search button. As a result, they were unable to complete their travel bookings. No workaround was available during the incident. This issue was limited to Legacy Concur Travel. New Concur Travel users were not affected. As the Incident Response Team (IRT) was investigating, the service self recovered. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Aug 04, 2026, 12:15 PM UTC
Impact as Reported: A functional disruption was identified impacting Legacy Concur Travel users in the US2, EU2, APJ1, and Concur Cloud for Public Sector Data Centers when performing air, car, and hotel travel searches using the Worldspan Global Distribution Service (GDS). Users received the error message, "We encountered an issue that prevented us from completing your request," after clicking the Search button. As a result, they were unable to complete their travel bookings. No workaround was available during the incident. This issue was limited to Legacy Concur Travel. New Concur Travel users were not affected. Root cause: The root cause of the incident has been identified as a service disruption at our third-party GDS provider, Travelport. Corrective Actions: N/A
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