Resolved after 27 minutes, affecting Travel, on July 21, 2026.
Impact as Reported: We identified and resolved a functional degradation affecting Hilton hotel bookings through the Sabre Global Distribution System (GDS). During the period of impact, approximately 87% of Hilton hotel bookings in the US2, EU2, and Concur Cloud for Public Sector Data Centers were affected. Users were able to search for Hilton properties successfully; however, when attempting to complete a booking for a Hilton hotel, an error was generated and the reservation could not be finalized. Reservations for other hotel chains continued to function normally. Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS partner Sabre. Corrective Actions: N/A
Affected components
Update timeline
- resolved Jul 21, 2026, 04:30 PM UTC
We identified and resolved a functional degradation affecting Hilton hotel bookings through the Sabre Global Distribution System (GDS). During the period of impact, approximately 87% of Hilton hotel bookings in the US2, EU2, and Concur Cloud for Public Sector Data Centers were affected. Users were able to search for Hilton properties successfully; however, when attempting to complete a booking for a Hilton hotel, an error was generated and the reservation could not be finalized. Reservations for other hotel chains continued to function normally. Workaround: Unfortunately, no workaround was available during the period of impact. The Incident Response Team (IRT) determined that the issue was caused by a problem involving a third-party hotel vendor during the process of calling the Sabre GDS to complete hotel bookings. A root cause analysis report will be provided upon completion.
- resolved Aug 04, 2026, 01:11 PM UTC
Impact as Reported: We identified and resolved a functional degradation affecting Hilton hotel bookings through the Sabre Global Distribution System (GDS). During the period of impact, approximately 87% of Hilton hotel bookings in the US2, EU2, and Concur Cloud for Public Sector Data Centers were affected. Users were able to search for Hilton properties successfully; however, when attempting to complete a booking for a Hilton hotel, an error was generated and the reservation could not be finalized. Reservations for other hotel chains continued to function normally. Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS partner Sabre. Corrective Actions: N/A
Your product runs on more than SAP Concur
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services