Resolved after 4 hours 27 minutes, affecting Expense and Request, on August 17, 2026.
Impact as Reported: We identified a functional disruption impacting Travel Request submissions. This issue was affecting all Travel Request users in the APJ1 Data Center. When attempting to submit a newly created Travel Request, a blank page was presented after clicking "Create New Request", preventing the Travel Request details from loading. The Travel Request could not be submitted. When attempting to access a previously created Travel Request, the header was missing from the Request when the screen refreshed. The Travel Request could not be submitted. Additionally, we identified a functional degradation impacting the creation of a Travel Allowance within expense reports. This issue was also impacting all users in the APJ1 Data Center. When attempting to complete the Start or End Location in the Travel Allowance an error, "An error occurred when processing your request" occured. Clicking "OK" and completing the template multiple times may have resulted in successful Travel Allowance creations. Root cause: Travel Requests experienced an issue related to the interaction between the Expense and Travel services. The Incident Response Team determined that a software defect was introduced with an update to a core travel component. The update prevented information required for request processing from being passed correctly between services, Engineering reverted the update to restore services.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- resolved Aug 17, 2026, 03:23 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- resolved Aug 17, 2026, 04:05 PM UTC
We have identified a functional disruption impacting Travel Request submissions. This issue is affecting all Travel Request users in the APJ1 Data Center. When attempting to submit a previously created Travel Request from "Manage Requests", a blank page is presented after the page refreshes, preventing the Travel Request details from loading. When attempting to submit a newly created Travel Request, the blank screen is presented after selecting "Create New Request". In both scenarios, attempting to select "Submit Request" results in an error, and the Travel Request cannot be submitted. Additionally, we identified a functional degradation impacting the creation of a Travel Allowance within expense reports. This issue is also impacting all users in the APJ1 Data Center. When attempting to complete the Start or End Location in the Travel Allowance an error, "An error occurred when processing your request" occurs. Clicking "OK" and completing the template multiple times may result in successful Travel Allowance creations. Workaround: Unfortunately there is no way for you to workaround the issue impacting Travel Request submissions for previously created Requests. You may be able to workaround the issue impacting adding a Travel Allowance to an existing expense report by performing multiple attempts. The Incident Response Team (IRT) has gathered, and are currently performing a review of recent changes. In parallel, a review of internal error logs is underway. A potential root cause has been identified, and additional teams have been engaged to address and provide input with respect to the current theory. Our next scheduled update will be in one hour.
- resolved Aug 17, 2026, 05:31 PM UTC
User impact has changed. We have identified a functional disruption impacting Travel Request submissions. This issue is affecting all Travel Request users in the APJ1 Data Center. When attempting to submit a newly created Travel Request, a blank page is presented after clicking "Create New Request", preventing the Travel Request details from loading. The Travel Request cannot be submitted. When attempting to access a previously created Travel Request, the header is missing from the Request when the screen refreshes. The Travel Request cannot be submitted. Additionally, we identified a functional degradation impacting the creation of a Travel Allowance within expense reports. This issue is also impacting all users in the APJ1 Data Center. When attempting to complete the Start or End Location in the Travel Allowance an error, "An error occurred when processing your request" occurs. Clicking "OK" and completing the template multiple times may result in successful Travel Allowance creations. Workaround: Unfortunately there is no way for you to workaround the issue impacting Travel Request submissions for previously created Requests. You may be able to workaround the issue impacting adding a Travel Allowance to an existing expense report by performing multiple attempts. The Incident Response Team (IRT) performed a revert of a recent change in an attempt to restore service. Unfortunately, subsequent testing confirmed this revert was not successful in restoring service. The IRT is currently performing validation steps from the revert and reviewing internal logs to determine next steps. Our next scheduled update will be in one hour.
- resolved Aug 17, 2026, 06:21 PM UTC
We identified a functional disruption impacting Travel Request submissions. This issue was affecting all Travel Request users in the APJ1 Data Center. When attempting to submit a newly created Travel Request, a blank page was presented after clicking "Create New Request", preventing the Travel Request details from loading. The Travel Request could not be submitted. When attempting to access a previously created Travel Request, the header was missing from the Request when the screen refreshed. The Travel Request could not be submitted. Additionally, we identified a functional degradation impacting the creation of a Travel Allowance within expense reports. This issue was also impacting all users in the APJ1 Data Center. When attempting to complete the Start or End Location in the Travel Allowance an error, "An error occurred when processing your request" occurred. Clicking "OK" and completing the template multiple times may have resulted in successful Travel Allowance creations. Workaround: Unfortunately there was no way for you to workaround the issue impacting Travel Request submissions for previously created Requests. You may have been able to workaround the issue impacting adding a Travel Allowance to an existing expense report by performing multiple attempts. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.
- resolved Aug 17, 2026, 06:35 PM UTC
We have resolved a functional disruption impacting Travel Request submissions. This issue was affecting all Travel Request users in the APJ1 Data Center. When attempting to submit a newly created Travel Request, a blank page was presented after clicking "Create New Request", preventing the Travel Request details from loading. The Travel Request could not be submitted. When attempting to access a previously created Travel Request, the header was missing from the Request when the screen refreshed. The Travel Request could not be submitted. Additionally, we have resolved a functional degradation impacting the creation of a Travel Allowance within expense reports. This issue was also impacting all users in the APJ1 Data Center. When attempting to complete the Start or End Location in the Travel Allowance an error, "An error occurred when processing your request" occurred. Clicking "OK" and completing the template multiple times may have resulted in successful Travel Allowance creations. Workaround: Unfortunately there was no way for you to workaround the issue impacting Travel Request submissions for previously created Requests. You may have been able to workaround the issue impacting adding a Travel Allowance to an existing expense report by performing multiple attempts. The IRT completed the revalidation steps pertaining to the original revert that was performed. Following this action, a second revert was performed. Subsequent testing confirmed positive results. We have verified that service performance is stable and will now resolve the incident. An investigation into the root cause of this incident will be conducted , and a root cause analysis report provided when that investigation is complete.
- resolved Sep 01, 2026, 09:35 AM UTC
Impact as Reported: We identified a functional disruption impacting Travel Request submissions. This issue was affecting all Travel Request users in the APJ1 Data Center. When attempting to submit a newly created Travel Request, a blank page was presented after clicking "Create New Request", preventing the Travel Request details from loading. The Travel Request could not be submitted. When attempting to access a previously created Travel Request, the header was missing from the Request when the screen refreshed. The Travel Request could not be submitted. Additionally, we identified a functional degradation impacting the creation of a Travel Allowance within expense reports. This issue was also impacting all users in the APJ1 Data Center. When attempting to complete the Start or End Location in the Travel Allowance an error, "An error occurred when processing your request" occured. Clicking "OK" and completing the template multiple times may have resulted in successful Travel Allowance creations. Root cause: Travel Requests experienced an issue related to the interaction between the Expense and Travel services. The Incident Response Team determined that a software defect was introduced with an update to a core travel component. The update prevented information required for request processing from being passed correctly between services, Engineering reverted the update to restore services.
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