Travel: P1

Update timeline

1. resolved Aug 17, 2026, 06:46 PM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved Aug 17, 2026, 07:19 PM UTC

   We have identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue is affecting all Data Centers. When users enter their search criteria and click "Search," the error message "No flights available" is displayed. This error occurs regardless of the city pairs or travel dates selected and is preventing successful air bookings. Car and hotel searches are not affected. Workaround: Unfortunately, there is no workaround for the issue at this time. The Incident Response Team (IRT) is working with Travelport+ to provide resolution. Our next scheduled update will be in one hour.

3. resolved Aug 17, 2026, 08:10 PM UTC

   User impact is unchanged since our last communication. We have identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue is iaffecting all Data Centers. After completing the desired search parameters and clicking "Search" an error, "No flights available" is displayed. This error is presented regardless of the city pairs and dates for which you are attempting to search flights, and prevents successful air bookings. Car and Hotel searches are not affected. Workaround: Unfortunately, there is no workaround for the issue at this time. The Incident Response Team (IRT) continues to work with Travelport+ teams for resolution. Our next scheduled update will be in two hours.

4. resolved Aug 17, 2026, 08:34 PM UTC

   We identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking "Search" an error, "No flights available" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected. Workaround: Unfortunately, there was no workaround for the issue during the time of impact. Services have returned to normal operating levels. We will continue monitoring performance for the next 15-30 minutes to verify stability. Once verified as stable the incident will be resolved.

5. resolved Aug 17, 2026, 08:45 PM UTC

   We are resolving a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking "Search" an error, "No flights available" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected. Workaround: Unfortunately, there was no workaround for the issue during the time of impact. The Incident Response Team worked with the Travelport+ team to provide resolution. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.

6. resolved Aug 25, 2026, 12:10 PM UTC

   Impact as Reported: We identified a functional disruption impacting New Concur Travel Air searches via the Travelport+ Global Distribution System (GDS). This issue was affecting all Data Centers. After completing the desired search parameters and clicking "Search" an error, "No flights available" was displayed. This error was presented regardless of the city pairs and dates for which you were attempting to search flights, and prevented successful air bookings. Car and Hotel searches were not affected. Root cause: The root cause of the incident has been identified to be a service disruption at our third party GDS vendor Travelport.