Travel: P1

Update timeline

1. resolved Aug 21, 2026, 06:52 PM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. resolved Aug 21, 2026, 07:12 PM UTC

   We have identified a functional degradation impacting hotel bookings via the Travelport+ GDS. This issue is affecting all US2 and EU2 Data Centres customers booking hotels through the Travelport+ GDS in the US2 and EU2 Data Centres. After entering the desired hotel search parameters and clicking "Search," a list of available hotels will be displayed. Users are able to successfully view available room options and rates. However, after selecting a room and clicking "Book and Continue" or "Reserve," users may encounter error code HL750087, which prevents them from completing the hotel booking. The issue has been reproduced across multiple hotels when booking through Travelport +. Unfortunately, there is no way for you to workaround the issue at this time The Incident Response Team (IRT) is working with Travelport+ to provide resolution. Our next scheduled update will be in one hour.

3. resolved Aug 21, 2026, 08:10 PM UTC

   User impact is unchanged since our last communication. As previously reported, we have identified a degradation affecting your service. An Incident Response Team (IRT) with expertise specific to this issue has been assembled and they have verified the impact on user experience. Details on user impact and our current action plan are provided below. We will post the next incident communication at or before 10:20PM UTC on 21 August 2026. Please contact the Support Engineer assigned to your case for any questions about this incident. We have identified a functional degradation impacting hotel bookings via the Travelport+ GDS. This issue is affecting all US2 and EU2 Data Centres customers booking hotels through the Travelport+ GDS in the US2 and EU2 Data Centres. After entering the desired hotel search parameters and clicking "Search," a list of available hotels will be displayed. Users are able to successfully view available room options and rates. However, after selecting a room and clicking "Book and Continue" or "Reserve," users may encounter error code HL750087, which prevents them from completing the hotel booking. The issue has been reproduced across multiple hotels when booking through Travelport +. A workaround for this issue is not available at this time The Incident Response Team (IRT) continues to work with Travelport+ teams for resolution.

4. resolved Aug 21, 2026, 08:28 PM UTC

   Service has been restored to a normal operating level, and we have started a mandatory post recovery monitoring period to ensure service performance stability prior to declaring the incident resolved. We will post the next incident communication at or before 10:20PM UTC on 21 August 2026. Please contact the Support Engineer assigned to your case for any questions about this incident. We identified a functional degradation that impacted hotel bookings via the Travelport+ GDS. This issue affected all US2 and EU2 Data Centre customers booking hotels through the Travelport+ GDS. After entering the desired hotel search parameters and clicking "Search," a list of available hotels was displayed. Users were able to successfully view available room options and rates. However, after selecting a room and clicking "Book and Continue" or "Reserve," users may have encountered error code HL750087, which prevented them from completing the hotel booking. The issue was reproduced across multiple hotels when booking through Travelport+. A workaround for this issue was not available at the time. Complete post recovery service performance stability monitoring and verification

5. resolved Aug 21, 2026, 08:39 PM UTC

   We have completed the post recovery stability monitoring period and confirmed that service is operating at a normal and stable level and will now resolve this incident. Please contact the Support Engineer assigned to your case for any questions about this incident. We are sorry for any inconvenience this may have caused. Thank you for your patience. We identified a functional degradation that impacted hotel bookings via the Travelport+ GDS. This issue affected all US2 and EU2 Data Centre customers booking hotels through the Travelport+ GDS. After entering the desired hotel search parameters and clicking "Search," a list of available hotels was displayed. Users were able to successfully view available room options and rates. However, after selecting a room and clicking "Book and Continue" or "Reserve," users may have encountered error code HL750087, which prevented them from completing the hotel booking. The issue was reproduced across multiple hotels when booking through Travelport+. A workaround for this issue was not available at the time. The Incident Response Team (IRT) worked with Travelport+ to restore hotel booking functionality.

6. resolved Sep 21, 2026, 07:34 AM UTC

   Impact as Reported: We identified a functional degradation that impacted hotel bookings via the Travelport+ GDS. This issue affected all US2 and EU2 Data Centre customers booking hotels through the Travelport+ GDS. After entering the desired hotel search parameters and clicking "Search," a list of available hotels was displayed. Users were able to successfully view available room options and rates. However, after selecting a room and clicking "Book and Continue" or "Reserve," users may have encountered error code HL750087, which prevented them from completing the hotel booking. The issue was reproduced across multiple hotels when booking through Travelport+. Root cause: The root cause of the incident has been identified to be a service disruption at one of our third party GDS vendors. Corrective Actions: N/A