Resolved after 30 minutes, affecting Travel, on September 3, 2026.
We identified a functional disruption affecting New Concur Travel air searches through the Travelport+ GDS across all Data Centers. New Concur Travel users received a “No flights available” error after selecting “Search,” regardless of the city pairs or travel dates entered. This prevented users from completing air searches and bookings. Car and hotel searches were unaffected. No workaround was available during the incident. While the Incident Response Team (IRT) was investigating, the service self-recovered. The root cause of the incident has been identified to be a service disruption at our third party GDS vendor Travelport. Corrective Actions: N/A
Affected components
Update timeline
- resolved Sep 03, 2026, 02:50 AM UTC
We identified and resolved a functional disruption affecting New Concur Travel air searches through the Travelport+ GDS across all Data Centers. New Concur Travel users received a “No flights available” error after selecting “Search,” regardless of the city pairs or travel dates entered. This prevented users from completing air searches and bookings. Car and hotel searches were unaffected. No workaround was available during the incident. While the Incident Response Team (IRT) was investigating, the service self-recovered. The IRT verified that service performance had stabilized and proceeded to resolve the incident. A root cause investigation will be conducted, with a Root Cause Analysis (RCA) report to be provided once the investigation is complete.
- resolved Sep 07, 2026, 05:56 PM UTC
We identified a functional disruption affecting New Concur Travel air searches through the Travelport+ GDS across all Data Centers. New Concur Travel users received a “No flights available” error after selecting “Search,” regardless of the city pairs or travel dates entered. This prevented users from completing air searches and bookings. Car and hotel searches were unaffected. No workaround was available during the incident. While the Incident Response Team (IRT) was investigating, the service self-recovered. The root cause of the incident has been identified to be a service disruption at our third party GDS vendor Travelport. Corrective Actions: N/A
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