Resolved after 14 minutes, affecting Travel, on September 23, 2026.
Impact as Reported: We identified a functional disruption that impacted New Concur Travel hotel searches through the Travelport+ Global Distribution System (GDS) in the US2 Data Center. Travel customers received the error, “There has been a technical issue. Please reload the page and try again” after selecting Search, which prevented users from searching and booking hotels. Car and air searches were not affected. Unfortunately, no workaround was available during the period of impact. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS) Travelport. Corrective Actions: N/A
Affected components
Update timeline
- resolved Sep 23, 2026, 03:27 AM UTC
We identified a functional disruption that impacted New Concur Travel hotel searches through the Travelport+ Global Distribution System (GDS) in the US2 Data Center. Travel customers received the error, “There has been a technical issue. Please reload the page and try again,” after selecting Search, which prevented users from searching and booking hotels. Car and air searches were not affected. Unfortunately, no workaround was available during the period of impact. As the Incident Response Team (IRT) was being assembled, the service self-recovered and functionality was restored. Further investigation confirmed that the issue was caused by a service degradation affecting the vendor, which resulted in delayed responses during hotel searches and prevented some hotel search requests from completing successfully. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report will be provided when that investigation is complete.
- resolved Oct 02, 2026, 11:42 AM UTC
Impact as Reported: We identified a functional disruption that impacted New Concur Travel hotel searches through the Travelport+ Global Distribution System (GDS) in the US2 Data Center. Travel customers received the error, “There has been a technical issue. Please reload the page and try again” after selecting Search, which prevented users from searching and booking hotels. Car and air searches were not affected. Unfortunately, no workaround was available during the period of impact. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS) Travelport. Corrective Actions: N/A
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