Resolved after 50 minutes, affecting Travel, on September 25, 2026.
Impact as Reported: We have identified and resolved a service degradation that affected new Concur Travel bookings for air, hotel, and car through the Sabre Global Distribution System (GDS). During the impact period, approximately 60% of Sabre bookings in the US2 Data Center and 40% of Sabre bookings in the EU2 and USPSCC Data Centers were affected. Affected users encountered the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An unclassified error has occurred.” Legacy Concur Travel bookings were not affected. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS) Sabre. Corrective Actions: N/A
Affected components
Update timeline
- resolved Sep 25, 2026, 10:00 AM UTC
We have identified and resolved a service degradation that affected New Concur Travel bookings for air, hotel, and car through the Sabre Global Distribution System (GDS). During the impact period, approximately 60% of Sabre bookings in the US2, 40% of Sabre bookings in the EU2 and Concur Cloud for Public Sector (CCPS) Data Centers were affected. Affected users encountered the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An unclassified error has occurred.” Legacy Concur Travel bookings were not affected. Unfortunately, there was no way for you to workaround the issue during the time of impact. The Incident Response Team (IRT) determined that the issue was caused by a problem involving a third-party vendor during the process of calling the Sabre GDS to complete bookings. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report provided when that investigation is complete.
- resolved Oct 02, 2026, 11:44 AM UTC
Impact as Reported: We have identified and resolved a service degradation that affected new Concur Travel bookings for air, hotel, and car through the Sabre Global Distribution System (GDS). During the impact period, approximately 60% of Sabre bookings in the US2 Data Center and 40% of Sabre bookings in the EU2 and USPSCC Data Centers were affected. Affected users encountered the following error after selecting a travel option and clicking “Book and Continue” on the Review and Book page: “An unclassified error has occurred.” Legacy Concur Travel bookings were not affected. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS) Sabre. Corrective Actions: N/A
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