Travel: P1

Update timeline

1. resolved Sep 27, 2026, 02:12 AM UTC

   Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Amadeus.

2. resolved Sep 27, 2026, 02:20 AM UTC

   We identified a functional disruption affecting New Concur Travel hotel searches through the Amadeus Global Distribution System (GDS) in the US2, EU2, and APJ1 Data Centers. Travel customers may receive one of two errors after selecting Search: “There has been a technical issue. Please reload the page and try again” or “No Hotels available.” These errors prevent users from searching for and booking hotels. Car and air searches remain unaffected. Unfortunately, no workaround is currently available. The Incident Response Team (IRT) is currently investigating the issue. Our next scheduled update will be in one hour.

3. resolved Sep 27, 2026, 02:31 AM UTC

   We identified a functional disruption affecting New Concur Travel hotel searches through the Amadeus Global Distribution System (GDS) in the US2, EU2, and APJ1 Data Centers. Travel customers received one of two errors after selecting Search: “There has been a technical issue. Please reload the page and try again” or “No Hotels available.” These errors prevented users from searching for and booking hotels. Car and air searches remained unaffected. No workaround was available during the period of impact. Services have returned to normal operating levels. We are extending our monitoring for an additional 30 minutes to verify continued stability. Once stability is confirmed, the incident will be resolved.

4. resolved Sep 27, 2026, 02:42 AM UTC

   We identified a functional disruption affecting New Concur Travel hotel searches through the Amadeus Global Distribution System (GDS) in the US2, EU2, and APJ1 Data Centers. Travel customers received one of two errors after selecting Search: “There has been a technical issue. Please reload the page and try again” or “No Hotels available.” These errors prevented users from searching for and booking hotels. Car and air searches remained unaffected. No workaround was available during the period of impact. As the Incident Response Team (IRT) was investigating, the service self-recovered and functionality was restored. The issue may have been related to a service degradation on the vendor side. The IRT will engage the vendor for further investigation and to confirm whether this contributed to the delayed responses and unsuccessful hotel search requests during the incident. We have verified that service performance is stable and will now resolve this incident. An investigation into the root cause of this incident will now be conducted, and a root cause analysis report will be provided when that investigation is complete.

5. resolved Oct 02, 2026, 11:52 AM UTC

   Impact as Reported: We identified a functional disruption affecting New Concur Travel hotel searches through the Amadeus Global Distribution System (GDS) in the US2, EU2, and APJ1 Data Centers. Travel customers received one of two errors after selecting Search: “There has been a technical issue. Please reload the page and try again” or “No Hotels available.” These errors prevented users from searching for and booking hotels. Car and air searches remained unaffected. No workaround was available during the period of impact. Root cause: The root cause of the incident has been identified to be a service disruption within our third party Global Distribution System (GDS) Amadeus. Corrective Actions: N/A