Resolved after 3 days 4 hours, affecting Travel, on March 18, 2016.
Travel was intermittently unavailable. Users experienced errors or slow processing when attempting to search or book travel. The cause of the issue was due to a defect introduced with the monthly release affecting clients with a specific travel rule for Travelfusion bookings. To resolve this issue, the new code was backed out and the service returned to normal. To prevent reoccurrence, we are fixing the defective code and updating our test suite to capture this scenario.
Affected components
Update timeline
- investigating Mar 21, 2016, 03:39 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- investigating Mar 21, 2016, 03:58 PM UTC
Users are experiencing errors when attempting to search or book Air. We appreciate your patience while we work to resolve this issue.
- investigating Mar 21, 2016, 04:48 PM UTC
We have identified an issue related to a specific travel rule for Travelfusion bookings, that if enabled is causing a failure with air results to be returned. Until Concur is able to resolve the issue, disabling the rule will allow for successful air searches.
- investigating Mar 21, 2016, 05:28 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Mar 24, 2016, 10:09 PM UTC
Travel was intermittently unavailable. Users experienced errors or slow processing when attempting to search or book travel. The cause of the issue was due to a defect introduced with the monthly release affecting clients with a specific travel rule for Travelfusion bookings. To resolve this issue, the new code was backed out and the service returned to normal. To prevent reoccurrence, we are fixing the defective code and updating our test suite to capture this scenario.
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