Travel: P1

Update timeline

1. investigating Mar 18, 2016, 03:59 PM UTC

   We are working to determine the user impact and will provide information as it becomes available.

2. investigating Mar 18, 2016, 04:27 PM UTC

   A subset of users are experiencing errors or slow processing when attempting to search or book travel. We appreciate your patience while we work to resolve this issue.

3. investigating Mar 18, 2016, 05:57 PM UTC

   We are continuing to investigate the issue. We will provide an update as more information becomes available.

4. investigating Mar 18, 2016, 07:59 PM UTC

   We are continuing to investigate the issue. We will provide an update as more information becomes available.

5. investigating Mar 18, 2016, 09:43 PM UTC

   We have resolved the issue and will provide the root cause analysis as soon as possible.

6. investigating Mar 24, 2016, 10:07 PM UTC

   Travel was intermittently unavailable. Users experienced errors or slow processing when attempting to search or book travel. The cause of the issue was due to a defect introduced with the monthly release affecting clients with a specific travel rule for Travelfusion bookings. To resolve this issue, the new code was backed out and the service returned to normal. To prevent reoccurrence, we are fixing the defective code and updating our test suite to capture this scenario.