Resolved after 1 hour 15 minutes, affecting Expense and Invoice, on March 18, 2016.
Expense and Invoice were intermittently unavailable. Users were unable to log in. If already logged in, users experienced errors, slow processing or were logged out when performing administrative functions, attempting to create, view, save, approve expense reports or process payment requests. The cause of this issue was due to a product enhancement to facilitate Expense database migrations that was released with a defect that caused the wrong version data to be cached. The incorrect caching caused a version mismatch, which ultimately resulted in the Expense Tab not being visible to customers. To resolve the issue, the defect that caused the incorrect caching was fixed. To prevent reoccurrence, the bug that caused the incorrect cached value to arise has been fixed. The tool has been modified to run in a true "no-op" mode as intended so pre-validation can be executed without impact.
Affected components
Update timeline
- investigating Mar 18, 2016, 04:14 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- investigating Mar 18, 2016, 04:34 AM UTC
Users are unable to log in. If already logged in, users are experiencing errors, slow processing or are logged out when performing administrative functions, attempting to create, view, save or approve expense reports. We appreciate your patience while we work to resolve this issue.
- investigating Mar 18, 2016, 06:00 AM UTC
Services are available and running normally. We will be monitoring the system throughout the completion of our release to ensure expected service levels are sustained before declaring the issue has been resolved. We will provide an update as more information becomes available.
- investigating Mar 18, 2016, 07:25 AM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Mar 30, 2016, 01:21 PM UTC
Expense and Invoice were intermittently unavailable. Users were unable to log in. If already logged in, users experienced errors, slow processing or were logged out when performing administrative functions, attempting to create, view, save, approve expense reports or process payment requests. The cause of this issue was due to a product enhancement to facilitate Expense database migrations that was released with a defect that caused the wrong version data to be cached. The incorrect caching caused a version mismatch, which ultimately resulted in the Expense Tab not being visible to customers. To resolve the issue, the defect that caused the incorrect caching was fixed. To prevent reoccurrence, the bug that caused the incorrect cached value to arise has been fixed. The tool has been modified to run in a true "no-op" mode as intended so pre-validation can be executed without impact.
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