Resolved after 48 minutes, affecting Expense and Invoice, on March 16, 2016.
Expense and Invoice were intermittently unavailable. Users were unable to log in. If already logged in, the Expense tab was missing or displaying a blank screen, users experienced errors, slow processing or were logged out when performing administrative functions, attempting to create, view, save, approve expense reports or process payment requests. The cause of this issue was due to a failed file share server resulting in Expense going offline due to a conditional lifecheck which monitors the file share server. To resolve the issue, the conditional lifecheck dependent on the failed file share server was removed. Several changes are being implemented to prevent future reoccurrence; the conditional lifecheck dependency on the file share server are being permanently removed and the process for packing functional extensions during releases will no longer be delivered via the file share server. We are also migrating all shares off of the failed file share server to new storage.
Affected components
Update timeline
- investigating Mar 16, 2016, 11:40 AM UTC
We are working to determine the user impact and will provide information as it becomes available.
- investigating Mar 16, 2016, 12:11 PM UTC
Users are unable to log in. If already logged in, the Expense Tab is missing or displaying a blank screen, users are experiencing errors, slow processing or are logged out when performing administrative functions, attempting to create, view, save or approve expense reports. We appreciate your patience while we work to resolve this issue.
- investigating Mar 16, 2016, 12:40 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Mar 30, 2016, 01:32 AM UTC
Expense and Invoice were intermittently unavailable. Users were unable to log in. If already logged in, the Expense tab was missing or displaying a blank screen, users experienced errors, slow processing or were logged out when performing administrative functions, attempting to create, view, save, approve expense reports or process payment requests. The cause of this issue was due to a failed file share server resulting in Expense going offline due to a conditional lifecheck which monitors the file share server. To resolve the issue, the conditional lifecheck dependent on the failed file share server was removed. Several changes are being implemented to prevent future reoccurrence; the conditional lifecheck dependency on the file share server are being permanently removed and the process for packing functional extensions during releases will no longer be delivered via the file share server. We are also migrating all shares off of the failed file share server to new storage.
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