Resolved after 56 minutes, affecting Travel, on March 15, 2016.
Travel was intermittently unavailable. Users experienced slowness or errors when attempting to search or book travel. The cause of this issue was due to high CPU usage on a pool of servers as a result of a heavy load. To resolve the issue, the servers were restarted and more capacity was added to the pool. To prevent reoccurrence, we have improved monitoring and capacity planning to ensure we have adequate resources available at all times.
Affected components
Update timeline
- investigating Mar 15, 2016, 07:23 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- investigating Mar 15, 2016, 07:56 PM UTC
Users are experiencing errors or slow processing when attempting to search or book travel. We appreciate your patience while we work to resolve this issue.
- investigating Mar 15, 2016, 09:16 PM UTC
Services are available and running normally. We are monitoring the system to ensure expected service levels are sustained before declaring the issue has been resolved. We will provide an update as more information becomes available.
- investigating Mar 15, 2016, 09:36 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Mar 30, 2016, 01:18 AM UTC
Travel was intermittently unavailable. Users experienced slowness or errors when attempting to search or book travel. The cause of this issue was due to high CPU usage on a pool of servers as a result of a heavy load. To resolve the issue, the servers were restarted and more capacity was added to the pool. To prevent reoccurrence, we have improved monitoring and capacity planning to ensure we have adequate resources available at all times.
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