Resolved after 2 hours 13 minutes, affecting Travel, on March 14, 2016.
Travel was unavailable via Galileo and Apollo. Users experienced errors when attempting to search and book travel. The cause of this issue was due to a failure in the cluster of servers that communicate with Galileo and Apollo. To resolve this issue, the service was restarted. To prevent reoccurrence we are updating our monitoring and remediation processes to more effectively handle server failures so they do not lead to service disruption.
Affected components
Update timeline
- investigating Mar 14, 2016, 12:53 PM UTC
Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Galileo.
- investigating Mar 14, 2016, 01:11 PM UTC
Users are experiencing errors or slow processing when attempting to search or book travel. We appreciate your patience while we work to resolve this issue.
- investigating Mar 14, 2016, 01:14 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Mar 31, 2016, 12:06 AM UTC
Travel was unavailable via Galileo and Apollo. Users experienced errors when attempting to search and book travel. The cause of this issue was due to a failure in the cluster of servers that communicate with Galileo and Apollo. To resolve this issue, the service was restarted. To prevent reoccurrence we are updating our monitoring and remediation processes to more effectively handle server failures so they do not lead to service disruption.
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