Resolved after 7 hours 15 minutes, affecting Travel, on February 24, 2016.
Travel was intermittently unavailable. Users were unable to log in. If already logged in, users experienced errors, slow processing or were logged out when performing administrative functions or attempting to search and book travel. During a deployment, it was determined that one of the nodes servicing Amadeus customers had insufficient disk space. This caused the Amadeus traffic to divert to the backup node, however that node failed to sustain the service. Service was restored when both the active and passive nodes were restarted. To prevent future reoccurrence, we are putting alerts in place for quicker detection and reviewing current documentation and training to ensure proper handling of servers during a hotfix.
Affected components
Update timeline
- investigating Feb 24, 2016, 10:33 AM UTC
Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Amadeus.
- investigating Feb 24, 2016, 10:52 AM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Mar 16, 2016, 08:55 PM UTC
Travel was intermittently unavailable. Users were unable to log in. If already logged in, users experienced errors, slow processing or were logged out when performing administrative functions or attempting to search and book travel. During a deployment, it was determined that one of the nodes servicing Amadeus customers had insufficient disk space. This caused the Amadeus traffic to divert to the backup node, however that node failed to sustain the service. Service was restored when both the active and passive nodes were restarted. To prevent future reoccurrence, we are putting alerts in place for quicker detection and reviewing current documentation and training to ensure proper handling of servers during a hotfix.
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