Resolved after 1 hour 26 minutes, affecting Imaging, on February 23, 2016.
Imaging was unavailable. Users experienced errors or slow processing when attempting to attach or view receipts. The cause of this issue was due to insufficient allocation in the network attached storage solution. To resolve the issue, we expanded the limit for maximum number of files in the volume. We are reviewing alarm thresholds to ensure earlier detection and prevention.
Affected components
Update timeline
- investigating Feb 23, 2016, 01:24 PM UTC
We are working to determine the user impact and will provide information as it becomes available.
- investigating Feb 23, 2016, 01:51 PM UTC
Users are experiencing errors or slow processing when attempting to attach or view receipts. We appreciate your patience while we work to resolve this issue.
- investigating Feb 23, 2016, 02:21 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Mar 01, 2016, 09:06 PM UTC
Imaging was unavailable. Users experienced errors or slow processing when attempting to attach or view receipts. The cause of this issue was due to insufficient allocation in the network attached storage solution. To resolve the issue, we expanded the limit for maximum number of files in the volume. We are reviewing alarm thresholds to ensure earlier detection and prevention.
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