Resolved after 2 days 3 hours, affecting Expense and Invoice and 1 more, on February 20, 2016.
Travel, Expense and Invoice were unavailable. Users were unable to log in. If already logged in, users were experiencing errors, slow processing or are logged out when performing administrative functions, attempting to create, view, save or approve expense reports. The cause of this issue was due to the database experiencing high wait times as a result of stalled SQL query. To resolve this issue, the app servers were restarted, which cancelled the SQL query, and returned the service back to normal. To prevent reoccurrence, we are reviewing how the Imaging service communicates to the database.
Affected components
Update timeline
- investigating Feb 22, 2016, 09:11 AM UTC
Some users may be unable to log in. If already logged in, they may experience errors or slow processing throughout the system.
- investigating Feb 22, 2016, 10:32 AM UTC
Users are unable to log in. If already logged in, users are logged out or are experiencing errors or slow processing throughout the system.
- investigating Feb 22, 2016, 10:34 AM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Mar 16, 2016, 07:56 PM UTC
Travel, Expense and Invoice were unavailable. Users were unable to log in. If already logged in, users were experiencing errors, slow processing or are logged out when performing administrative functions, attempting to create, view, save or approve expense reports. The cause of this issue was due to the database experiencing high wait times as a result of stalled SQL query. To resolve this issue, the app servers were restarted, which cancelled the SQL query, and returned the service back to normal. To prevent reoccurrence, we are reviewing how the Imaging service communicates to the database.
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