Resolved after 2 hours 5 minutes, affecting Travel, on February 16, 2016.
Travel was intermittently unavailable via Galileo. Users experienced errors or slow processing when attempting to search and book travel. The cause of this issue was due to a failure in the cluster of servers that communicate with Galileo. To resolve this issue, the service was restarted. To prevent reoccurrence, we are reviewing our monitoring and remediation processes.
Affected components
Update timeline
- investigating Feb 16, 2016, 12:06 PM UTC
Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Galileo.
- investigating Feb 16, 2016, 12:41 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Mar 01, 2016, 09:14 PM UTC
Travel was intermittently unavailable via Galileo. Users experienced errors or slow processing when attempting to search and book travel. The cause of this issue was due to a failure in the cluster of servers that communicate with Galileo. To resolve this issue, the service was restarted. To prevent reoccurrence, we are reviewing our monitoring and remediation processes.
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