Resolved after 1 hour, affecting Travel, on February 15, 2016.
Travel was intermittently unavailable. Users experienced errors or slow processing when attempting to search and book travel. The cause of this issue was due to improper handling of a database cluster during the maintenance window. To resolve this issue, multiple databases were moved back to their original host. To prevent reoccurrence, we are updating our documents and providing additional training.
Affected components
Update timeline
- investigating Feb 15, 2016, 06:05 PM UTC
An issue was identified and has been resolved. We will provide the root cause analysis as soon as possible.
- investigating Feb 19, 2016, 01:57 PM UTC
Travel was intermittently unavailable. Users experienced errors or slow processing when attempting to search and book travel. The cause of this issue was due to improper handling of a database cluster during the maintenance window. To resolve this issue, multiple databases were moved back to their original host. To prevent reoccurrence, we are updating our documents and providing additional training.
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