SAP Concur incident

Expense: P1

Resolved after 1 hour 25 minutes, affecting Expense, on January 31, 2016.

investigating Feb 03, 2016, 06:58 PM UTC

The Expense tab was unavailable. The Expense tab may have been missing or users may have received an error. The cause of this disruption was due to a hardware failure causing the server cluster to freeze. To resolve this issue, the server was restarted. To prevent reoccurrence, we are working to disperse the file sharing responsibilities.

Started
Jan 31, 2016, 10:40 PM UTC
Resolved
Feb 01, 2016, 12:05 AM UTC
Duration
1h 25m
Detected by Pingoru
Jan 31, 2016, 10:40 PM UTC

Affected components

Expense

Update timeline

  1. investigating Feb 01, 2016, 12:11 AM UTC

    An issue was identified and has been resolved. We will provide the root cause analysis as soon as possible .

  2. investigating Feb 03, 2016, 06:58 PM UTC

    The Expense tab was unavailable. The Expense tab may have been missing or users may have received an error. The cause of this disruption was due to a hardware failure causing the server cluster to freeze. To resolve this issue, the server was restarted. To prevent reoccurrence, we are working to disperse the file sharing responsibilities.

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