Resolved after 51 minutes, affecting Invoice, on January 28, 2016.
Invoice was unavailable. Users experienced errors when attempting to process payment requests. The cause of this issue was due to a defect in a script used to restart a server, causing the server to fail. To resolve this issue, the server was manually restarted. To prevent reoccurrences, we have updated the script and revised our monitoring protocols for earlier detection.
Affected components
Update timeline
- investigating Jan 28, 2016, 11:37 PM UTC
An issue was identified and has been resolved. We will provide the root cause analysis as soon as possible
- investigating Feb 03, 2016, 06:28 PM UTC
Invoice was unavailable. Users experienced errors when attempting to process payment requests. The cause of this issue was due to a defect in a script used to restart a server, causing the server to fail. To resolve this issue, the server was manually restarted. To prevent reoccurrences, we have updated the script and revised our monitoring protocols for earlier detection.
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