Resolved after 5 hours 48 minutes, affecting Travel, on January 16, 2016.
Travel was unavailable. Users experienced errors when attempting to search or book travel. The cause of this disruption was due to a group of servers not restarting correctly after our weekly Friday Maintenance. To resolve this issue, the IIS Service on the affected servers was restarted. We will be reviewing our processes and procedures to prevent reoccurrence.
Affected components
Update timeline
- investigating Jan 16, 2016, 05:06 PM UTC
We are experiencing a system outage and are investigating. Please check back for updated information. Thank-you.
- investigating Jan 16, 2016, 05:39 PM UTC
Users are experiencing errors when attempting to search or book travel. We appreciate your patience while we work to resolve this issue.
- investigating Jan 16, 2016, 06:31 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Jan 22, 2016, 09:48 PM UTC
Travel was unavailable. Users experienced errors when attempting to search or book travel. The cause of this disruption was due to a group of servers not restarting correctly after our weekly Friday Maintenance. To resolve this issue, the IIS Service on the affected servers was restarted. We will be reviewing our processes and procedures to prevent reoccurrence.
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