Resolved after 12 hours 30 minutes, affecting Travel, on December 31, 2015.
Travel was intermittently unavailable. Users experienced errors or slow processing when attempting to search or book travel. The cause of this issue was due to an error in the automated reboot scripts that take place after our weekly maintenance. To resolve the issue, manual intervention was needed to invoke a proper reboot. We are reviewing our processes and procedures to better monitor and prevent reoccurrence.
Affected components
Update timeline
- investigating Dec 31, 2015, 02:10 PM UTC
Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Apollo.
- investigating Dec 31, 2015, 02:29 PM UTC
Users are experiencing errors or slow processing when attempting to search or book travel. We appreciate your patience while we work to resolve this issue.
- investigating Dec 31, 2015, 02:45 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Jan 19, 2016, 03:56 PM UTC
Travel was intermittently unavailable. Users experienced errors or slow processing when attempting to search or book travel. The cause of this issue was due to an error in the automated reboot scripts that take place after our weekly maintenance. To resolve the issue, manual intervention was needed to invoke a proper reboot. We are reviewing our processes and procedures to better monitor and prevent reoccurrence.
Your product runs on more than SAP Concur
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services