Resolved after 1 hour 22 minutes, affecting Imaging, on December 23, 2015.
Imaging was intermittently unavailable. Users experienced errors or slow processing when attempting to attach or view receipts. The cause of this disruption was due to an issue with the usage of a setting that didn't appropriately limit the size of a particular type of file. This led to one of our databases to have insufficient space. To resolve this issue, we increased the database file size. To prevent reoccurrence, we are reviewing the usage of this setting to ensure it is used appropriately.
Affected components
Update timeline
- investigating Dec 23, 2015, 10:12 PM UTC
An issue was identified and has been resolved. We will provide the root cause analysis as soon as possible.
- investigating Jan 22, 2016, 09:38 PM UTC
Imaging was intermittently unavailable. Users experienced errors or slow processing when attempting to attach or view receipts. The cause of this disruption was due to an issue with the usage of a setting that didn't appropriately limit the size of a particular type of file. This led to one of our databases to have insufficient space. To resolve this issue, we increased the database file size. To prevent reoccurrence, we are reviewing the usage of this setting to ensure it is used appropriately.
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