Resolved after 16 hours 30 minutes, affecting Travel, on December 2, 2015.
Travel was intermittently unavailable. Users experienced errors or slow processing when attempting to search or book hotels by address or reference points. The cause of this issue was due to a clerical error affecting our access limits with our vendor. To resolve this issue, the vendor was contacted and our access limits were adjusted to the appropriate level.
Affected components
Update timeline
- investigating Dec 02, 2015, 03:38 PM UTC
We are experiencing a system partial outage and are investigating. Please check back for updated information. Thank-you.
- investigating Dec 02, 2015, 03:55 PM UTC
Users experiencing errors or slow processing attempting to search or book hotels by address or reference points. We appreciate your patience while we work to resolve this issue.
- investigating Dec 02, 2015, 05:02 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Dec 15, 2015, 12:32 AM UTC
Travel was intermittently unavailable. Users experienced errors or slow processing when attempting to search or book hotels by address or reference points. The cause of this issue was due to a clerical error affecting our access limits with our vendor. To resolve this issue, the vendor was contacted and our access limits were adjusted to the appropriate level.
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