Resolved after 12 hours 53 minutes, affecting Travel, on November 20, 2015.
Travel was intermittently unavailable. Users experienced errors, slow processing when performing administrative functions or attempting to search or book travel. The cause of this issue was due to a change in the rules engine that resulted in increased resource pressure on the UI tier of servers. To resolve this issue, the change was rolled back. Prevention and detection steps are still under investigation.
Affected components
Update timeline
- investigating Nov 20, 2015, 01:54 PM UTC
Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel.
- investigating Nov 20, 2015, 02:16 PM UTC
Users are experiencing errors or slow processing when performing administrative functions or attempting to search or book travel. We appreciate your patience while we work to resolve this issue.
- investigating Nov 20, 2015, 04:16 PM UTC
We are continuing to investigate this issue. We will provide an update as more information becomes available.
- investigating Nov 20, 2015, 06:39 PM UTC
We are continuing to investigate this issue. We will provide an update as more information becomes available.
- investigating Nov 20, 2015, 08:38 PM UTC
We are continuing to investigate this issue. We will provide an update as more information becomes available.
- investigating Nov 20, 2015, 10:47 PM UTC
We are continuing to investigate this issue. We will provide an update as more information becomes available.
- investigating Nov 21, 2015, 12:38 AM UTC
We are continuing to investigate the issue. We will provide an update as more information becomes available.
- investigating Nov 21, 2015, 01:51 AM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Dec 23, 2015, 11:00 PM UTC
Travel was intermittently unavailable. Users experienced errors, slow processing when performing administrative functions or attempting to search or book travel. The cause of this issue was due to a change in the rules engine that resulted in increased resource pressure on the UI tier of servers. To resolve this issue, the change was rolled back. Prevention and detection steps are still under investigation.
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