Resolved after 5 hours 54 minutes, affecting Travel, on November 9, 2015.
Travel was intermittently unavailable. Users experienced errors, slow processing or were logged out when performing administrative functions or attempting to search or book travel. The cause of this issue was due to heavy transaction volumes that created unsustainable pressure on the environment. To resolve the issue, we scaled back our logging processes which restored capacity to the Travel service. We are investigating the logging mechanisms and adding additional capacity to that tier of servers.
Affected components
Update timeline
- investigating Nov 09, 2015, 05:21 PM UTC
We are experiencing a system partial outage and are investigating. Please check back for updated information. Thank-you.
- investigating Nov 09, 2015, 06:03 PM UTC
Users are unable to log in. If already logged in, users are experiencing errors or slow processing when performing administrative functions or attempting to search or book travel. We appreciate your patience while we work to resolve this issue.
- investigating Nov 09, 2015, 08:02 PM UTC
We are continuing to investigate the issue. We will provide an update as more information becomes available.
- investigating Nov 09, 2015, 10:02 PM UTC
We are continuing to investigate the issue. We will provide an update as more information becomes available.
- investigating Nov 09, 2015, 11:44 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Nov 20, 2015, 09:11 PM UTC
Travel was intermittently unavailable. Users experienced errors, slow processing or were logged out when performing administrative functions or attempting to search or book travel. The cause of this issue was due to heavy transaction volumes that created unsustainable pressure on the environment. To resolve the issue, we scaled back our logging processes which restored capacity to the Travel service. We are investigating the logging mechanisms and adding additional capacity to that tier of servers.
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