Resolved after 5 hours 14 minutes, affecting Expense, on November 2, 2015.
Expense was intermittently unavailable. Users were unable to log in. If already logged in, users experienced errors, slow processing or were logged out when performing administrative functions, attempting to create, view, save or approve expense reports. The cause of this disruption was due to increased memory pressure leading to an unresponsive server. To resolve this issue, an index was added to a stored procedure that was running inefficiently in addition to increasing the memory footprint on the affected server. We will be releasing a code change to the affected stored procedure and closely monitoring memory usage to prevent future reoccurrence.
Affected components
Update timeline
- investigating Nov 02, 2015, 11:38 AM UTC
Some users may experience errors, slow processing or are logged out when attempting to create, view, save, or approve expense reports.
- investigating Nov 02, 2015, 12:04 PM UTC
Users are unable to log in. If already logged in, users are experiencing errors, slow processing or are logged out when performing administrative functions, attempting to create, view, save or approve expense reports. We appreciate your patience while we work to resolve this issue.
- investigating Nov 02, 2015, 12:29 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Nov 16, 2015, 10:49 PM UTC
Expense was intermittently unavailable. Users were unable to log in. If already logged in, users experienced errors, slow processing or were logged out when performing administrative functions, attempting to create, view, save or approve expense reports. The cause of this disruption was due to increased memory pressure leading to an unresponsive server. To resolve this issue, an index was added to a stored procedure that was running inefficiently in addition to increasing the memory footprint on the affected server. We will be releasing a code change to the affected stored procedure and closely monitoring memory usage to prevent future reoccurrence.
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