Resolved after 3 hours 10 minutes, affecting Travel, on October 16, 2015.
The cause of this disruption was due to an increase in the logging data collected leading to degraded functionality of the servers. To resolve this issue, old logs were deleted and the service was restarted. We are researching processes and procedures to prevent reoccurrence.
Affected components
Update timeline
- investigating Oct 16, 2015, 02:35 PM UTC
We are experiencing a system outage and are investigating. Please check back for updated information. Thank-you.
- investigating Oct 16, 2015, 03:02 PM UTC
Users are experiencing errors or slow processing when performing administrative functions or attempting to search or book travel. We appreciate your patience while we work to resolve this issue.
- investigating Oct 16, 2015, 05:06 PM UTC
Services are available and running normally. We are monitoring the system to ensure expected service levels are sustained before declaring the issue has been resolved.
- investigating Oct 16, 2015, 05:54 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Oct 28, 2015, 05:16 PM UTC
The cause of this disruption was due to an increase in the logging data collected leading to degraded functionality of the servers. To resolve this issue, old logs were deleted and the service was restarted. We are researching processes and procedures to prevent reoccurrence.
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