Resolved after 1 day 6 hours, affecting Expense and Travel, on October 15, 2015.
Secure File Transport Service was unavailable. The uploaded FTP files that failed to process have now successfully processed. While the root cause of this disruption is still under investigation with our vendor, the incident has been resolved and service restored. To prevent reoccurrence, our FTP vendor has provided a software patch.
Affected components
Update timeline
- investigating Oct 16, 2015, 09:39 AM UTC
Some users may experience FTP transmission failures due to connectivity issues with st.concursolutions.com.
- investigating Oct 16, 2015, 10:00 AM UTC
Some uploaded FTP files failed to process. We are currently processing these files. We appreciate your patience while we work to resolve this issue.
- investigating Oct 16, 2015, 11:56 AM UTC
We are continuing to investigate the issue. We will provide an update as more information becomes available.
- investigating Oct 16, 2015, 01:40 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Oct 28, 2015, 06:08 PM UTC
Secure File Transport Service was unavailable. The uploaded FTP files that failed to process have now successfully processed. While the root cause of this disruption is still under investigation with our vendor, the incident has been resolved and service restored. To prevent reoccurrence, our FTP vendor has provided a software patch.
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