Resolved after 21 minutes, affecting Expense, on October 5, 2015.
Expense was intermittently unavailable. Users were unable to log in. If already logged in, users experienced errors, slow process or were logged out when attempting to create, view, save or approve expense reports. The cause of this disruption was due to a driver failure with the virtual network card leading to the loss of all network connectivity on the server. To resolve this issue, the virtual network card was replaced.
Affected components
Update timeline
- investigating Oct 05, 2015, 07:12 PM UTC
Users were unable to log in. If already logged in, users experienced errors, slow process or were logged out when attempting to create, view, save or approve expense reports. Expense service is available and running normally. This issue has been resolved. We will provide the root cause analysis as soon as possible.
- investigating Oct 19, 2015, 01:04 PM UTC
Expense was intermittently unavailable. Users were unable to log in. If already logged in, users experienced errors, slow process or were logged out when attempting to create, view, save or approve expense reports. The cause of this disruption was due to a driver failure with the virtual network card leading to the loss of all network connectivity on the server. To resolve this issue, the virtual network card was replaced.
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