Resolved after 16 minutes, affecting Travel, on September 30, 2015.
Travel was intermittently unavailable via Apollo. Users experienced errors, slow processing or were logged out when performing administrative functions or attempting to search or book travel. The cause of this disruption was due to an Apollo capacity issue leading to requests being disproportionately distributed at the database level. This issue was resolved by a server reboot of the Apollo database. Travelport advised they will be updating their distribution algorithm and researching areas for further efficiencies to prevent reoccurrence.
Affected components
Update timeline
- investigating Sep 30, 2015, 02:34 PM UTC
Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Apollo.
- investigating Sep 30, 2015, 03:06 PM UTC
Users are experiencing errors, slow processing or are logged out when performing administrative functions or attempting to search or book travel via Apollo. We appreciate your patience while we work to resolve this issue.
- investigating Sep 30, 2015, 03:14 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Oct 22, 2015, 07:43 PM UTC
Travel was intermittently unavailable via Apollo. Users experienced errors, slow processing or were logged out when performing administrative functions or attempting to search or book travel. The cause of this disruption was due to an Apollo capacity issue leading to requests being disproportionately distributed at the database level. This issue was resolved by a server reboot of the Apollo database. Travelport advised they will be updating their distribution algorithm and researching areas for further efficiencies to prevent reoccurrence.
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