Resolved after 4 hours 18 minutes, affecting Invoice, on September 29, 2015.
Invoice Capture was intermittently unavailable. User experienced delays when processing new invoice batches. The cause of this disruption was due to a batch process that resulted in high memory utilization on one of our servers. To resolve this issue, the server was rebooted. We are researching and developing detection and prevention processes to prevent reoccurrence.
Affected components
Update timeline
- investigating Sep 29, 2015, 04:44 PM UTC
We are experiencing a system performance issue and are investigating. Please check back for updated information. Thank-you.
- investigating Sep 29, 2015, 05:35 PM UTC
Users are experiencing delays when processing new invoice batches. We appreciate your patience while we work to resolve this issue.
- investigating Sep 29, 2015, 07:54 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Oct 15, 2015, 01:57 AM UTC
Invoice Capture was intermittently unavailable. User experienced delays when processing new invoice batches. The cause of this disruption was due to a batch process that resulted in high memory utilization on one of our servers. To resolve this issue, the server was rebooted. We are researching and developing detection and prevention processes to prevent reoccurrence.
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