Resolved after 1 hour 10 minutes, affecting Travel, on September 28, 2015.
Travel was intermittently unavailable via Apollo. Users experienced errors, slow processing or were logged out when performing administrative functions or attempting to search or book travel via Apollo. The cause of this issue was due to our failure to complete maintenance activities, which lead to several Apollo servers to be offline causing capacity issues. To resolve this issue, those servers were brought back online. We are increasing our monitoring process during maintenance activities.
Affected components
Update timeline
- investigating Sep 28, 2015, 03:17 PM UTC
Some users may experience errors or slow processing when performing administrative functions or attempting to search or book travel via Apollo.
- investigating Sep 28, 2015, 03:34 PM UTC
Users are experiencing errors, slow processing or are logged out when performing administrative functions or attempting to search or book travel via Apollo. We appreciate your patience while we work to resolve this issue.
- investigating Sep 28, 2015, 03:54 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Oct 01, 2015, 10:28 PM UTC
Travel was intermittently unavailable via Apollo. Users experienced errors, slow processing or were logged out when performing administrative functions or attempting to search or book travel via Apollo. The cause of this issue was due to our failure to complete maintenance activities, which lead to several Apollo servers to be offline causing capacity issues. To resolve this issue, those servers were brought back online. We are increasing our monitoring process during maintenance activities.
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