Resolved after 5 hours 24 minutes, affecting Imaging, on September 13, 2015.
Imaging was intermittently unavailable. Users experienced errors or slow processing when attempting to attach or view receipts. The cause of this disruption was due to a capacity issue on one of our Imaging servers leading to performance degradation. To resolve this issue, the server was rebooted and additional capacity was added. We are researching and developing detection and prevention processes to prevent reoccurrence.
Affected components
Update timeline
- investigating Sep 13, 2015, 07:49 PM UTC
We are experiencing a system partial outage and are investigating. Please check back for updated information. Thank-you.
- investigating Sep 13, 2015, 07:54 PM UTC
Users are experiencing errors or slow processing when attempting to attach or view receipts. We appreciate your patience while we work to resolve this issue.
- investigating Sep 13, 2015, 08:06 PM UTC
We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Oct 19, 2015, 05:19 PM UTC
Imaging was intermittently unavailable. Users experienced errors or slow processing when attempting to attach or view receipts. The cause of this disruption was due to a capacity issue on one of our Imaging servers leading to performance degradation. To resolve this issue, the server was rebooted and additional capacity was added. We are researching and developing detection and prevention processes to prevent reoccurrence.
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