Resolved after 6 hours 35 minutes, affecting Expense and Invoice, on August 26, 2015.
We are experiencing an issue processing inbound and outbound emails. Users may experience a delay in receiving emails from Concur and some inbound images may also be delayed.
Affected components
Update timeline
- investigating Aug 27, 2015, 12:12 AM UTC
We are experiencing a system outage and are investigating. Please check back for updated information. Thank-you.
- investigating Aug 27, 2015, 12:44 AM UTC
Update: We are experiencing an issue processing inbound and outbound emails. Users may experience a delay in receiving emails from Concur and some inbound images may also be delayed.
- investigating Aug 27, 2015, 01:17 AM UTC
Resolved: We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Oct 19, 2015, 01:36 PM UTC
Expense and Invoice email processing was intermittently unavailable. Users experienced a delay in receiving emails from Concur and some inbound images were delayed. The cause of this disruption was due to an issue with the mechanism that processes system emails. To resolve this issue, the service was restarted. To resolve this issue, the service was restarted. To prevent future reoccurrence, we are monitoring our latency times and failure rates.
- investigating Oct 19, 2015, 01:36 PM UTC
We are experiencing an issue processing inbound and outbound emails. Users may experience a delay in receiving emails from Concur and some inbound images may also be delayed.
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