Resolved after 1 day 5 hours, affecting Travel, on August 18, 2015.
Travel was intermittently unavailable. Users were unable to log in and if already logged in, were logged out. Users experienced errors or slow processing when performing administrative functions or attempting to see arch or book travel. The cause of this issue was due to increased memory pressure on our servers leading to an increased error rate. To resolve the issue, a hotfix was applied. We have created an automatic process to detect and prevent future reoccurrence.
Affected components
Update timeline
- investigating Aug 18, 2015, 05:43 PM UTC
Initial Impact Assessment: We are experiencing a system partial performance issue and are investigating. Please check back for updated information. Thank-you.
- investigating Aug 18, 2015, 09:41 PM UTC
Update: We have partially resolved the incident and continue to work on a resolution for the issue impacting performance for our clients using Sabre.
- investigating Aug 19, 2015, 04:13 PM UTC
Update: Users may continue to experience errors or slow processing when attempting to search or book travel via Sabre. However, less than 5 percent of all activity is impacted.
- investigating Aug 19, 2015, 08:29 PM UTC
Resolved: We have resolved the issue and will provide the root cause analysis as soon as possible.
- investigating Oct 15, 2015, 12:48 AM UTC
Users may continue to experience errors or slow processing when attempting to search or book travel via Sabre. However, less than 5 percent of all activity is impacted.
- investigating Oct 15, 2015, 12:48 AM UTC
Travel was intermittently unavailable. Users were unable to log in and if already logged in, were logged out. Users experienced errors or slow processing when performing administrative functions or attempting to see arch or book travel. The cause of this issue was due to increased memory pressure on our servers leading to an increased error rate. To resolve the issue, a hotfix was applied. We have created an automatic process to detect and prevent future reoccurrence.
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