Salsify incident

Publishing to iTradeNetwork is currently disabled

Major Resolved View vendor source →

Salsify experienced a major incident on August 1, 2025 affecting GDSN, lasting 12d 22h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 02:16 PM UTC
Resolved
Aug 14, 2025, 12:22 PM UTC
Duration
12d 22h
Detected by Pingoru
Aug 01, 2025, 02:16 PM UTC

Affected components

GDSN

Update timeline

  1. identified Aug 01, 2025, 02:16 PM UTC

    iTradeNetwork is currently experiencing high volumes of publishing, preventing Salsify publishes from going through. We are working with them on a resolution and hope to enable publishing as soon as possible. Please reach out to customer support at https://help.salsify.com/ProductXM/s/ for any questions regarding this subject.

  2. resolved Aug 14, 2025, 12:22 PM UTC

    Publishes are now going through as expected for iTradeNetwork as all previous publishes have completed processing. Publishing to iTradeNetwork can continue as normal. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions.