Salsify experienced a minor incident on April 16, 2025 affecting Salsify Application, lasting 2d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2025, 04:41 PM UTC
We have identified degraded filter experiences throughout the platform. Our engineers are actively investigating this issue. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
- monitoring Apr 16, 2025, 08:23 PM UTC
We have implemented a fix, correcting the filter experience. We will continue monitoring to ensure functionality remains stable. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.
- resolved Apr 18, 2025, 07:03 PM UTC
This incident has been resolved. Please reach out to customer support at https://support.salsify.com/ for any questions regarding this subject.